Welcome to the Granite Falls Bank Frequently Asked Questions page. We developed these Frequently Asked Questions to help our users with any problems they might have. If you have any suggestions for content on this page, or you have a question that is not covered in these pages, please contact us. To begin solving your problem, choose a link below. Thanks!
Q: I'm still hesitant about banking online. Can other people see my account information?
A: Your account information is at least, if not more than it is at your brick and mortar bank. We've taken every step possible to be sure our system meets the latest security standards, including using the latest security encryption methods and software.
Q: How frequently is my Granite Falls Bank information updated?
A: All customer information is stored several times a day. Whether you access our Online Banking, or Contact us directly, your account info is updated daily to reflect all account activity.
Q: What about filling out applications online? How secure is that?
A: Filling out applications online is no less secure than the Online Banking System. Your entire session, from opening an application page to submitting your application, is encrypted. Our system supports 128-bit encryption, so you can also use the latest browser from Netscape or Microsoft that support this level. In fact, the highest encryption Netscape and Microsoft browsers support is 128-bit, so you will be using the highest bit encryption currently available if you use a 128-bit encryption capable browser.
Q: I keep hearing a lot about encryption. What exactly is it, and why does it make everything more secure?
A: Encryption is basically a way to rewrite something in a code, which can then be decoded later with the right key. The encryption we use employs a mathematical process for the key which is made up of a certain number of bits (hence, 128-bit encryption). The higher the number of bits, the better the encryption. While on our Online maximum of 128 bits. In other words, when you send information to the system, your browser encrypts it using a 128-bit key, then send it to the system. The system then decodes the information you sent it using the key (which is predetermined when your Online Banking session is started) and processes it.
Q: What about information that is stored? Is it encrypted as well?
A: Information stored on our system is also encrypted, using at least 128 bits.
Q: I'd like to know more about the security methods you have implemented. Where can I read more?
A: For a more detailed description of the security we have included in our Online Banking System, please read Security Information on our Online Banking Login Screen.